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Tuesday, May 12, 2015

Canon Product Advisory on Original EOS-5D Camera

The original EOS-5D full frame DSLR camera

Canon issued a Product Advisory on the original EOS-5D camera that was announced in August 2005. It involves a possible mirror detachment and repair will be free of charge, after almost 10 years. This is what I call standing behind the product a company sells. I bought the camera when it first came out, at a steep price of around $3,500? Can't remember the exact price I paid but the camera was way ahead of its time. Below is Canon's advisory.

Please note that the after-sales service period (service reception period) for this product will end on September 30, 2015. The free repairs are also scheduled to end on the same day.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.


The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products

EOS 5D Digital SLR cameras whose main mirror has detached.

User Support

We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries

Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
Support options and hours of operation :

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