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Friday, September 13, 2013
Canon Professional Services (USA) Clarifies Program Changes
Subsequent to the annoucement from Canon USA on September 11 on the upcoming changes to the Canon Professional Services program, they have come out with another bulletin further clarifying some points.
From Canon Professional Services (USA) :
Since announcing the changes to the CPS program a few days ago, we have been monitoring feedback from our membership base. Please see below for additional information regarding the upcoming changes to the CPS program.
Effective Date for the New CPS Benefits Structure
The new CPS member benefit structure will become effective for all members on October 1, 2013.
Equipment Evaluation Loan Period
To allow for transit times, the period for equipment evaluation loans will be ten days, starting when the loaned product is shipped to you and ending when we receive the loaned product back.
Handling of Clean and Check Coupons that Have Not Yet Been Used
From October 1, 2013 until the end of your current membership term, the entire annual Canon Maintenance Service (CMS) benefit will be available for you to use (10 pieces of cameras or lenses for Platinum members and 5 pieces for Gold members). Since the number of CMS transactions allowed under the new benefits structure is greater than the previous number of Clean and Check coupons, the coupons will no longer be needed.
Shipping Charges for Canon Maintenance Service (CMS)
Shipping charges for eligible CMS requests will be handled in the same manner as eligible product repair requests. Platinum level members will receive free shipping for both inbound and return. Gold level members will receive free return shipping service.
Annual Repair Limits
From October 1, 2013 until the end of your current membership term, the entire annual repair limit benefit will be available for you to use (15 pieces for Platinum members and 10 pieces for Gold members).
We appreciate your feedback and understanding while we transition to the new program benefits.