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Thursday, December 6, 2012

Canon EOS-6D Service Advisory

Canon EOS-6D with EF 24-105mm f/4L IS lens

Service Advisory from Canon USA:

We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR Cameras from being played back on YouTube.

Affected Product

EOS 6D Digital SLR Camera

Action Required :

  • While we continue to investigate this phenomenon, please follow the instructions outlined below to upload Canon EOS 6D movie files to YouTube. After our investigation is complete, we will make an update to this announcement.
  • Download the movie file(s) from the EOS 6D camera to your computer.
  • Start ImageBrowser EX, an application bundled with the EOS 6D.
  • After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
  • “MovieEdit Task” will start. Save the movie using the [Save] menu on the screen.
  • Upload the saved movie to YouTube.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 6D. By registering, we will be able to notify you via email when service updates are available.

Canon Customer Support Center

Phone : 1-800-OK-CANON
Phone :     1-800-652-2666
TDD : 1-866-251-3752
For additional support options:

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