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Friday, February 15, 2013

Canon Warranty On Non-authorized Dealer Purchases




On the Forums.usa.canon.com website, a user "Kronie" asked the following question :

"Does Canon honor the USA warranty if I buy the EOS-5D Mk III from a non-authorized dealer?"

Canon Forum Moderator, "Naomi" responded :

"Hi Kronie!

As long as the EOS 5D Mark III was purchased New, In box, you should have the same warranty coverage. To help you out, we've included a link to the Service and Support page on our website for the Canon EOS 5D Mark III camera. Click "Warranty Terms" under "Service & Repair", and you'll find a link to the full camera warranty on this page.

http://bit.ly/ZCIMZn

Hope this helps!"


Note : There is no official documentation from Canon substantiating this moderator's claim that Canon will honor warranty repairs for purchases made from non-authorized dealers. However, there are numerous reports that Canon is relatively loose when interpreting its own warranty repair policies. In fact, a friend of mine recently bought a used EOS-1Ds Mk III camera with only about 25,000 actuations and he took it in for service. Canon checked, cleaned and made minor repairs to the camera, all at no charge.

MichaelDanielHo.com

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